Loading day moves quickly. Knowing the order of events, and what each document means, lets you stay calm and catch small problems before they travel a thousand miles.
Before the crew arrives
- Clear a parking spot for the truck and a path to the door.
- Set aside everything that is not going on the truck in one closet or your car, and tell the crew.
- Have your phone charged and your documents folder at hand.
The walk-through
The crew leader will walk the home with you. Point out fragile items, pieces that need disassembly, and anything that is staying behind. This is also the time to mention items that were not on your estimate.
The inventory
Each item or box gets a numbered sticker and a line on the inventory, along with a note on its existing condition, such as scratches or dents. Read these notes. If you disagree with a description, say so and write your comment on the form before signing.
The bill of lading
The bill of lading is the contract between you and the mover and your receipt for your goods. Before signing, check:
- Your name, both addresses and phone numbers
- Pickup date and the delivery date or window
- The type of estimate and the amount
- The valuation option you selected
- Services to be performed
- How and when payment is due
Keep your copy with you until the move is complete and any claims are settled.
Before the truck leaves
- Walk every room, closet, cabinet, attic, garage and yard.
- Confirm the delivery address and your contact number with the driver.
- Ask how you will receive updates in transit.
On delivery day
Stand at the door with the inventory and check off each number as it comes in. Tell the crew where furniture goes, since they will place it and reassemble what they took apart. If you see damage or something is missing, write it on the driver’s copy of the inventory before you sign. Signing confirms you received the items, so notes made at this moment are important.